Core Concepts

• Your Account
• Businesses
• Roles
• Resources
• Booking Statuses

Your Account#

When you sign up, you create a Hub — your top-level account. Your Hub holds your subscription, payment method, and all your businesses.

• One subscription covers all your businesses
• Switch between businesses instantly from the Hub Panel
• The Hub Panel appears automatically when you have 2+ businesses

Businesses#

Each business you create has its own:

• Staff members and schedules
• Services and pricing
• Locations and resources (bays, equipment)
• Clients and bookings
• Booking widget and public booking page

Everything is kept separate between businesses — clients, bookings, and staff don't overlap.

Roles#

Every team member has a role that determines what they can see and do:

Role	Access
Super Admin	Full access including billing
Admin	Manage staff, services, bookings, invoices
Manager	Manage bookings and clients, view reports
Staff	View own schedule, manage assigned bookings

The same person can have different roles in different businesses.

Resources#

Resources are anything that needs to be scheduled alongside staff:

• Bay — a physical workspace (detail bay, service lift)
• Equipment — shared tools that can only be used by one job at a time
• Vehicle — company vehicles for mobile services

Calendence checks all resource availability before showing a time slot to clients. Two jobs can't use the same bay or equipment at the same time.

Booking Statuses#

Every booking moves through these statuses:

Status	Meaning
Pending	Awaiting confirmation
Confirmed	Booking is locked in
In Progress	Job is being performed
Completed	Job finished
Cancelled	Cancelled by business or client

All bookings are preserved for reporting — nothing is deleted.