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Configuration

Notifications

How Calendence notifies your clients and team about bookings, reminders, and invoices.

Notification Channels

Calendence can notify your clients via:

  • Email — included on all plans
  • SMS — available on Growth and Pro plans

Choose your preferred channel in Business → Business Info under Booking Policies.

What Gets Sent

Calendence automatically sends notifications for:

When What the client gets
They book an appointment Confirmation with date, time, and service details
Their appointment is coming up Reminder (configurable — 1 to 48 hours before)
Their booking is rescheduled Updated details
Their booking is cancelled Cancellation notice
An invoice is sent Invoice with payment link
An invoice is overdue Reminder to pay
Their appointment is completed Follow-up with optional review link Growth+

Reminders

By default, clients get a reminder 24 hours before their appointment. You can change this to anywhere from 1 to 48 hours in Business → Business Info.

Daily Staff Agenda

Your team can receive a daily email with their schedule for the day. Enable this in Business Info and set what time it should arrive.

SMS Replies

When clients receive an SMS, they can reply with:

  • STOP — Opt out of future texts

Custom Templates Pro Enterprise

Pro plan businesses can customize the wording of every notification. Go to Account → Notifications to edit templates.

Templates support variables like {client_name}, {service_name}, {booking_date}, and {booking_time} that fill in automatically.