Skip to content

Configuration

Notifications

Email and SMS notifications, templates, and inbound reply routing.

Channels

Calendence sends notifications via two channels:

Channel Provider Plans
Email Resend All plans
SMS Twilio Growth Pro

The notification channel is configured per business. Clients receive notifications based on the business's setting and the client's contact information.

Notification Types

Event Trigger Channels
Booking Confirmed Client completes a booking Email, SMS
Booking Cancelled Booking is cancelled Email, SMS
Booking Rescheduled Booking time is changed Email, SMS
Booking Reminder Configurable hours before appointment Email, SMS
Invoice Sent Invoice is generated and sent Email
Invoice Overdue Invoice passes due date Email
Review Request After booking is marked completed Email, SMS
Magic Link Client requests access to their bookings Email

Reminder Timing

Configure how far in advance booking reminders are sent:

  • Default: 24 hours before the appointment
  • Configurable per business in the Company Panel

Inbound Replies

Clients can reply to notifications:

Email Replies

Each notification email uses a unique reply-to address:

cal-{token}@reply.calendence.com

The token is a unique identifier for the booking. When a client replies, the inbound email provider forwards the message to a webhook, which routes it to the correct booking.

Note: Inbound email replies require a provider that supports inbound routing (e.g., Mailgun, Postmark). Resend handles outbound email only. For beta, clients should use the client portal to manage bookings instead of email replies.

SMS Replies

Clients can reply to SMS notifications with:

  • CONFIRM — Confirm a pending booking
  • CANCEL — Request cancellation
  • STOP — Opt out of SMS notifications

Twilio processes opt-outs automatically via the Messaging Service.

Templates

Notification templates can be customized per business. Pro

Templates support variables that are replaced at send time:

  • {client_name} — Client's full name
  • {service_name} — Service booked
  • {booking_date} — Formatted date
  • {booking_time} — Formatted time
  • {business_name} — Business name