Billing & Payments
Stripe Connect
Connecting your Stripe account to collect client payments.
Overview
Calendence uses Stripe to process client payments. When you connect your bank account, client payments for bookings flow directly to you — Calendence never holds your money.
Connecting Your Account
- Navigate to the Company Panel → Settings → Payments
- Click Connect with Stripe
- Complete the onboarding (identity verification, bank details)
- Once approved, you'll be redirected back to Calendence
The onboarding is handled entirely by Stripe — Calendence never sees your bank details.
You won't be able to collect online payments until your Stripe account is connected and verified.
How Payments Work
When a client books a service that requires a deposit:
- Client confirms their booking in the widget
- They're redirected to a secure Stripe payment page
- After payment, they return to the widget with a confirmation
- The payment lands in your connected Stripe account
Platform Fees
A small platform fee is deducted from each transaction based on your plan:
| Plan | Fee |
|---|---|
| Starter | 1.50% |
| Growth | 1.00% |
| Pro | 0.50% |
This is in addition to Stripe's standard processing fees and is deducted automatically before payout.
Payouts
Stripe handles payouts on their standard schedule (typically 2 business days). You can view payout status in your Stripe dashboard.
Cancellation Fees
If a client cancels within the cancellation cutoff window, the cancellation fee is charged automatically to the payment method they used at booking time.
Note: Cancellation fees can only be collected if the client provided a payment method during the original booking.