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Billing & Payments

Connecting Payments

Connect your bank account to collect payments from clients.

Overview

Calendence uses Stripe to handle client payments. When you connect your bank account, money from deposits and invoices goes directly to you — Calendence never holds your funds.

If you prefer to handle payments yourself (cash, Venmo, etc.), you can switch to "External" mode in Business Info and skip this step entirely.

Connecting Your Bank Account

  1. Go to Business → Business Info and scroll to the Payments section
  2. Make sure "Integrated (Stripe)" is selected
  3. Click Connect Bank Account
  4. Complete the Stripe setup — they'll ask for identity verification and bank details
  5. Once approved, you're redirected back to Calendence

Stripe handles all the sensitive information — Calendence never sees your bank details.

You won't be able to collect online payments until your bank account is connected.

How It Works

When a client books a service that requires a deposit:

  1. They complete the booking on your website
  2. They're taken to a secure payment page
  3. After paying, they see their confirmation
  4. The money goes to your bank account

Fees

A small Calendence fee is included in each transaction based on your plan:

Plan Calendence Fee
Starter 1.50%
Growth 1.00%
Pro 0.50%

Stripe also charges their standard processing fee (typically 2.9% + 30¢). Both are deducted before the money hits your account.

Payouts

Stripe deposits money to your bank account on their standard schedule — usually within 2 business days.

Cancellation Fees

If a client cancels too close to their appointment (within your cancellation cutoff window), Calendence automatically charges the fee to the card they used when booking. The client gets a notification about the charge.

Cancellation fees only work if the client provided a payment method when they booked.