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Configuration

Locations

Setting up your business locations, operating hours, and multi-location configuration.

Adding a Location

Each business needs at least one location. A location is where your work happens — your shop, office, or service area.

Go to Business → Locations and fill in:

  • Name — What you call it (e.g., "Main Shop", "Downtown Location")
  • Address — Your street address (optional for mobile-only businesses)
  • Timezone — Where the location is. Calendence uses this for all scheduling and client-facing times.

Operating Hours

Each location has its own operating hours — the days and times you're open for bookings. Set them on the location edit page.

  • Toggle each day on or off
  • Set open and close times per day
  • New team members inherit these hours by default when invited

Clients only see available time slots within your operating hours.

Multiple Locations

If you operate out of more than one place:

  • Each location gets its own hours, team assignments, and booking availability
  • Team members can be assigned to multiple locations
  • The booking widget shows all locations by default — or you can set it to a specific one
  • Everything is managed from one dashboard

Travel Buffer

If you do mobile services (you go to the client), you can set a travel buffer on your location. This adds padding between consecutive bookings to account for drive time.

Set this to 0 if you don't do mobile work — there's no buffer by default.

Growth+ plans: With route optimization enabled, the fixed travel buffer is replaced by real drive time estimates calculated from actual addresses. See Travel Jobs below.

Mobile Service Addresses

When you create a booking for a mobile service, a Service Location section appears on the booking form. This is where the work happens — the client's home, a job site, an airport hangar, etc.

Address entry uses Google autocomplete, so just start typing and select from suggestions. City, state, and ZIP fill in automatically.

Once saved, you'll see an Open in Maps button on the booking for quick navigation.

Travel Jobs

For jobs that require multi-day travel — like driving across states to a client site, working for a few days, and driving back — toggle "This is a travel job" on the booking form.

This lets you:

  • Set a leave date and return date — the calendar blocks the full range so no other bookings overlap
  • See distance and drive time calculated automatically from your business address to the destination
  • Set nights away (auto-calculated from dates, editable if your billing differs)
  • Mark the trip as round trip so mileage is doubled on invoices

Travel Cost Invoicing

Configure your travel rates in Settings → Booking Settings → Travel Costs:

Rate What it does
Mileage rate Charged per mile (doubled if round trip). Example: $0.70/mile
Per diem rate Charged per night away. Example: $150/night
Travel fee Flat fee per trip. Example: $300

Leave any rate blank to exclude it from invoices. When you invoice a travel job, the travel costs are added as separate line items alongside the service fee.

You can also override rates on a per-booking basis if a specific client has negotiated different terms.

Daily Route View

Staff members with multiple mobile bookings in a day can see their Daily Route in the Staff Panel. This shows stops in order with drive times between each one, plus Open in Maps links for navigation.